Cancellation Policy

1. Users may cancel their scheduled booking at any time prior to the collection of the sample. There are no cancellation fees applicable in such cases.

2. Cancellations will not be accepted once the sample collection has been completed.

Refund Policy

1. If a customer cancels a booking made via online payment, they may request a refund to be processed either to their [Your Company Name] wallet or to the original payment method used during the transaction.

2. A full or partial refund will be applicable if the designated laboratory fails to deliver the report within the Turnaround Time (TAT) specified at the time of booking.

3. To initiate a refund, customers must either call our helpline at [Insert Phone Number] or send an email to [Insert Support Email].

4. Refunds will typically be processed within 5 to 7 business days and credited back to the customer’s account.

5. In cases where payment was made in cash, any applicable refund will be credited exclusively to the customer’s [Your Company Name] wallet.

6. Refund requests will not be accepted if the test report has been generated by the lab within the specified TAT.

7. Refund requests made after 15 days from the date of sample collection will not be entertained.

For any further assistance regarding cancellations or refunds, please reach out to our support team.