1. Introduction

At Oxycare Labs LLP (“we”, “our”, or “us”), we are deeply committed to safeguarding the privacy of our users (“you”, “your”). This Privacy Policy outlines how we collect, process, share, and protect your personal information through our website, mobile applications, and related digital services (collectively referred to as the “Platform”). By accessing or using the Platform, you consent to the practices described in this policy.

This policy is published in accordance with the Information Technology Act, 2000 and applicable rules including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect personal and sensitive information based on your interaction with our services. This may include:

• Contact details such as name, phone number, email address

• Demographic information like gender, date of birth, and location

• Medical history, appointment records, and insurance details

• Payment information (e.g., card numbers, bank details)

• Device and browser information, including IP address and location

• Information shared via communications (calls, emails, forms)

• Cookies and similar technologies used during your visits

• Any other information you voluntarily provide

We may also collect data through surveys, feedback forms, or service usage patterns, and may lawfully use publicly available data without further consent.

3. Purpose of Data Usage

Your information is processed for legitimate business reasons such as:

• Delivering services and enabling appointments

• Providing alerts, recommendations, and updates

• Improving our website, services, and customer experience

• Marketing and promotional communication

• Legal compliance, fraud detection, and risk prevention

• Identity verification and dispute resolution

• Responding to legal processes and exercising legal rights

4. Cookies and Tracking Technologies

We use cookies and analytics tools to enhance functionality and analyze user behavior. You can modify your browser settings to manage or disable cookies, although this may limit some features of our Platform.

We collect technical metadata like browser types, timestamps, and browsing patterns to improve our services and user experience.

5. Legal Basis for Processing

We collect and use your personal data based on:

• Your explicit consent

• Compliance with legal obligations

• Legitimate business interests

• Contractual necessity

We may request your consent where required by law and respect your rights regarding its withdrawal.

6. Data Sharing and Disclosure

We may share your personal information with:

• Internal affiliates for operational purposes

• Authorized third-party service providers under confidentiality

• Legal authorities in compliance with law or court orders

• Marketing and analytics partners (without directly identifying you)

• Buyers or involved parties during business mergers or acquisitions

We ensure third parties follow appropriate data protection standards. International transfers, if any, will follow applicable legal safeguards.

7. External Links

Our Platform may link to third-party websites not governed by this policy. We encourage you to review their privacy practices separately, as we do not control or endorse these sites.

8. Children’s Privacy

Our services are intended for individuals who can legally enter into binding agreements. We do not knowingly collect data from individuals under 18 years of age. If we become aware of such collection, we will take steps to delete the data.

9. Data Retention

Your personal information is retained as long as necessary for service provision, legal compliance, or dispute resolution. Aggregated, non-personal data may be retained longer for analytics.

10. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal data

• Request data portability or erasure

• Withdraw consent where applicable

• Restrict processing or object to disclosures

To exercise these rights, contact us using the details provided in Section 15. We may require identity verification before processing such requests.

11. Security Practices

We implement appropriate security measures to protect your information from unauthorized access, misuse, or disclosure. Our systems are aligned with industry standards and data protection regulations.

While we do our best to protect your data, no system can guarantee absolute security. Users are advised to keep their credentials confidential and report any suspicious activity.

12. Social Media

We may operate on social media platforms for outreach and support. Do not post sensitive personal data on these platforms. We are only responsible for content officially posted by our own accounts.

13. Updates to This Policy

We may revise this Privacy Policy periodically. Changes will be effective upon posting on the Platform. Continued use of our services implies your acceptance of the updated policy.

14. Disclaimer

We do not retain credit or debit card information post-transaction. If any unrequested information is shared with us, we are not liable for its security.

15. Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, you can contact:

Grievance Officer
Dushyant Kumar
Oxycare Labs LLP
R K Complex, near by Police Chawki, Sanjay Nagar, Lal Kuan, Ghaziabad, Uttar Pradesh 201009
Email: info@oxycarelabs.com
Phone: +91 83 7685 2126
Hours: Mon–Sat, 9:00 AM to 6:00 PM